TY - GEN
T1 - Models, Guidelines and Trends for Process Quality Management
T2 - 6th Conference on Information and Communication Technologies, TIC.EC 2019
AU - Guacho, Anthony
AU - Jara, Ana
AU - Sigcha, Erik
AU - Arcentales-Carrion, Rodrigo
AU - Siguenza-Guzman, Lorena
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - Although process quality management is a mainstay for achieving success in business, it does not have a unique concept that helps its definition and application. This is due to a large amount of information that can be found in the existing bibliography, resulted from the countless diversity of opinions and theories that have emerged over time. Consequently, the difficulty to find a solid and valid pronouncement that serves as a basis to build a model of process quality management was one of the reasons to perform this work, intending to define which components or guidelines to be considered for management. With this goal in mind, a systematic literature review has been performed to cover most of the theories and models currently existing around the concept of quality management. This research covers a period of ten years, between 2009 and 2018, focusing on the industrial sector. Among the main results, it has been possible to establish the identification of the most used models of quality management, the most important guidelines, and the main benefits or challenges for the integration of a process quality approach within strategic management.
AB - Although process quality management is a mainstay for achieving success in business, it does not have a unique concept that helps its definition and application. This is due to a large amount of information that can be found in the existing bibliography, resulted from the countless diversity of opinions and theories that have emerged over time. Consequently, the difficulty to find a solid and valid pronouncement that serves as a basis to build a model of process quality management was one of the reasons to perform this work, intending to define which components or guidelines to be considered for management. With this goal in mind, a systematic literature review has been performed to cover most of the theories and models currently existing around the concept of quality management. This research covers a period of ten years, between 2009 and 2018, focusing on the industrial sector. Among the main results, it has been possible to establish the identification of the most used models of quality management, the most important guidelines, and the main benefits or challenges for the integration of a process quality approach within strategic management.
KW - Guidelines
KW - Literature review
KW - Process quality management
KW - Strategic management
KW - TQM
UR - https://www.scopus.com/pages/publications/85076536785
U2 - 10.1007/978-3-030-35740-5_16
DO - 10.1007/978-3-030-35740-5_16
M3 - Contribución a la conferencia
AN - SCOPUS:85076536785
SN - 9783030357399
T3 - Advances in Intelligent Systems and Computing
SP - 225
EP - 238
BT - Information and Communication Technologies of Ecuador, TIC.EC 2019
A2 - Fonseca C, Efraín
A2 - Rodríguez Morales, Germania
A2 - Orellana Cordero, Marcos
A2 - Botto-Tobar, Miguel
A2 - Crespo Martínez, Esteban
A2 - Patiño León, Andrés
PB - Springer
Y2 - 27 November 2019 through 29 November 2019
ER -