TY - GEN
T1 - Examining Factors of Acceptance and Use of Technology in Digital Services in the Context of Ecuador
AU - Pintado, Pablo
AU - Wiesner, Sebastián
AU - Prado, Daniela
AU - Estevez, Elsa
N1 - Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2023
Y1 - 2023
N2 - Today, users of digital services demand sophisticated quality attributes to decide for their adoption. Thus, knowing which factors influence the acceptance and use of technologies for the adoption of digital services is most relevant for planning and designing such services. Despite the existence of a variety of research on techniques and models of acceptance and use, little research exists for understanding the behavior of these factors by economic activity, and users’ demographic attributes, like gender, age, educational level, and location, in the context of digital services in Ecuador. Aiming at filling this research gap, this article presents; 1) a selective state-of-the-art review on the proposed topic: 2) based on case study methodology complemented with survey research method, an analysis of the results obtained from the behavior of the factors of acceptance and use of digital services by the units of analysis in Ecuador; and 3) a characterization of the variable behavior of the factors of acceptance and use of digital services in general and by unit of analysis. The main contribution of our research is that the obtained results provide insights and knowledge about factors required for users to accept, use and adopt digital services in Ecuador.
AB - Today, users of digital services demand sophisticated quality attributes to decide for their adoption. Thus, knowing which factors influence the acceptance and use of technologies for the adoption of digital services is most relevant for planning and designing such services. Despite the existence of a variety of research on techniques and models of acceptance and use, little research exists for understanding the behavior of these factors by economic activity, and users’ demographic attributes, like gender, age, educational level, and location, in the context of digital services in Ecuador. Aiming at filling this research gap, this article presents; 1) a selective state-of-the-art review on the proposed topic: 2) based on case study methodology complemented with survey research method, an analysis of the results obtained from the behavior of the factors of acceptance and use of digital services by the units of analysis in Ecuador; and 3) a characterization of the variable behavior of the factors of acceptance and use of digital services in general and by unit of analysis. The main contribution of our research is that the obtained results provide insights and knowledge about factors required for users to accept, use and adopt digital services in Ecuador.
KW - acceptance and usage factors
KW - bot
KW - case study
KW - characterization
KW - design thinking
KW - digital services
KW - digital transformation
KW - scrum
KW - survey
UR - https://www.scopus.com/pages/publications/85172142735
U2 - 10.1007/978-3-031-40942-4_13
DO - 10.1007/978-3-031-40942-4_13
M3 - Contribución a la conferencia
AN - SCOPUS:85172142735
SN - 9783031409417
T3 - Communications in Computer and Information Science
SP - 171
EP - 185
BT - Cloud Computing, Big Data and Emerging Topics - 11th Conference, JCC-BD and ET 2023, Proceedings
A2 - Naiouf, Marcelo
A2 - Rucci, Enzo
A2 - Chichizola, Franco
A2 - De Giusti, Laura
PB - Springer Science and Business Media Deutschland GmbH
T2 - 11th Conference on Cloud Computing, Big Data and Emerging Topics, JCC-BD and ET 2023
Y2 - 27 June 2023 through 29 June 2023
ER -