Building Institutional Capacity for Learning Analytics: Top-Down & Bottom-Up Initiatives

Capacity building for Learning Analytics (LA) in Higher Education Institutions requires the coordination of organizational aspects and infrastructure development. This also depends on the organizational maturity of the institution and its leadership regarding LA adoption. LA capacity building can follow two approaches: (1) top-down, led by institutional managers; and (2) bottom-up, led by ground-level staff. This article studies two LA initiatives of each type conducted in the same institution to compare the deployment of organizational processes and infrastructure. The lessons learned that were captured from each approach are shared to inform other universities in Latin America on developing LA capabilities.