Models, Guidelines and Trends for Process Quality Management: A Literature Review

Anthony Guacho; Ana Jara; Erik Sigcha; Rodrigo Arcentales-Carrion; Lorena Siguenza-Guzman

doi:10.1007/978-3-030-35740-5_16

Models, Guidelines and Trends for Process Quality Management: A Literature Review

Anthony Guacho
, Ana Jara
, Erik Sigcha
, Rodrigo Arcentales-Carrion
, Lorena Siguenza-Guzman

Universidad de Cuenca

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Although process quality management is a mainstay for achieving success in business, it does not have a unique concept that helps its definition and application. This is due to a large amount of information that can be found in the existing bibliography, resulted from the countless diversity of opinions and theories that have emerged over time. Consequently, the difficulty to find a solid and valid pronouncement that serves as a basis to build a model of process quality management was one of the reasons to perform this work, intending to define which components or guidelines to be considered for management. With this goal in mind, a systematic literature review has been performed to cover most of the theories and models currently existing around the concept of quality management. This research covers a period of ten years, between 2009 and 2018, focusing on the industrial sector. Among the main results, it has been possible to establish the identification of the most used models of quality management, the most important guidelines, and the main benefits or challenges for the integration of a process quality approach within strategic management.

Original language	English
Title of host publication	Information and Communication Technologies of Ecuador, TIC.EC 2019
Editors	Efraín Fonseca C, Germania Rodríguez Morales, Marcos Orellana Cordero, Miguel Botto-Tobar, Esteban Crespo Martínez, Andrés Patiño León
Publisher	Springer
Pages	225-238
Number of pages	14
ISBN (Print)	9783030357399
DOIs	https://doi.org/10.1007/978-3-030-35740-5_16
State	Published - 2020
Event	6th Conference on Information and Communication Technologies, TIC.EC 2019 - Cuenca, Ecuador Duration: 27 Nov 2019 → 29 Nov 2019

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	1099
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	6th Conference on Information and Communication Technologies, TIC.EC 2019
Country/Territory	Ecuador
City	Cuenca
Period	27/11/19 → 29/11/19

Keywords

Guidelines
Literature review
Process quality management
Strategic management
TQM

Access to Document

10.1007/978-3-030-35740-5_16

Cite this

Guacho, A., Jara, A., Sigcha, E., Arcentales-Carrion, R., & Siguenza-Guzman, L. (2020). Models, Guidelines and Trends for Process Quality Management: A Literature Review. In E. Fonseca C, G. Rodríguez Morales, M. Orellana Cordero, M. Botto-Tobar, E. Crespo Martínez, & A. Patiño León (Eds.), Information and Communication Technologies of Ecuador, TIC.EC 2019 (pp. 225-238). (Advances in Intelligent Systems and Computing; Vol. 1099). Springer. https://doi.org/10.1007/978-3-030-35740-5_16

Guacho, Anthony ; Jara, Ana ; Sigcha, Erik et al. / Models, Guidelines and Trends for Process Quality Management : A Literature Review. Information and Communication Technologies of Ecuador, TIC.EC 2019. editor / Efraín Fonseca C ; Germania Rodríguez Morales ; Marcos Orellana Cordero ; Miguel Botto-Tobar ; Esteban Crespo Martínez ; Andrés Patiño León. Springer, 2020. pp. 225-238 (Advances in Intelligent Systems and Computing).

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title = "Models, Guidelines and Trends for Process Quality Management: A Literature Review",

abstract = "Although process quality management is a mainstay for achieving success in business, it does not have a unique concept that helps its definition and application. This is due to a large amount of information that can be found in the existing bibliography, resulted from the countless diversity of opinions and theories that have emerged over time. Consequently, the difficulty to find a solid and valid pronouncement that serves as a basis to build a model of process quality management was one of the reasons to perform this work, intending to define which components or guidelines to be considered for management. With this goal in mind, a systematic literature review has been performed to cover most of the theories and models currently existing around the concept of quality management. This research covers a period of ten years, between 2009 and 2018, focusing on the industrial sector. Among the main results, it has been possible to establish the identification of the most used models of quality management, the most important guidelines, and the main benefits or challenges for the integration of a process quality approach within strategic management.",

keywords = "Guidelines, Literature review, Process quality management, Strategic management, TQM",

author = "Anthony Guacho and Ana Jara and Erik Sigcha and Rodrigo Arcentales-Carrion and Lorena Siguenza-Guzman",

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year = "2020",

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Guacho, A, Jara, A, Sigcha, E, Arcentales-Carrion, R & Siguenza-Guzman, L 2020, Models, Guidelines and Trends for Process Quality Management: A Literature Review. in E Fonseca C, G Rodríguez Morales, M Orellana Cordero, M Botto-Tobar, E Crespo Martínez & A Patiño León (eds), Information and Communication Technologies of Ecuador, TIC.EC 2019. Advances in Intelligent Systems and Computing, vol. 1099, Springer, pp. 225-238, 6th Conference on Information and Communication Technologies, TIC.EC 2019, Cuenca, Ecuador, 27/11/19. https://doi.org/10.1007/978-3-030-35740-5_16

Models, Guidelines and Trends for Process Quality Management: A Literature Review. / Guacho, Anthony; Jara, Ana; Sigcha, Erik et al.
Information and Communication Technologies of Ecuador, TIC.EC 2019. ed. / Efraín Fonseca C; Germania Rodríguez Morales; Marcos Orellana Cordero; Miguel Botto-Tobar; Esteban Crespo Martínez; Andrés Patiño León. Springer, 2020. p. 225-238 (Advances in Intelligent Systems and Computing; Vol. 1099).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Models, Guidelines and Trends for Process Quality Management

T2 - 6th Conference on Information and Communication Technologies, TIC.EC 2019

AU - Guacho, Anthony

AU - Jara, Ana

AU - Sigcha, Erik

AU - Arcentales-Carrion, Rodrigo

AU - Siguenza-Guzman, Lorena

PY - 2020

Y1 - 2020

N2 - Although process quality management is a mainstay for achieving success in business, it does not have a unique concept that helps its definition and application. This is due to a large amount of information that can be found in the existing bibliography, resulted from the countless diversity of opinions and theories that have emerged over time. Consequently, the difficulty to find a solid and valid pronouncement that serves as a basis to build a model of process quality management was one of the reasons to perform this work, intending to define which components or guidelines to be considered for management. With this goal in mind, a systematic literature review has been performed to cover most of the theories and models currently existing around the concept of quality management. This research covers a period of ten years, between 2009 and 2018, focusing on the industrial sector. Among the main results, it has been possible to establish the identification of the most used models of quality management, the most important guidelines, and the main benefits or challenges for the integration of a process quality approach within strategic management.

AB - Although process quality management is a mainstay for achieving success in business, it does not have a unique concept that helps its definition and application. This is due to a large amount of information that can be found in the existing bibliography, resulted from the countless diversity of opinions and theories that have emerged over time. Consequently, the difficulty to find a solid and valid pronouncement that serves as a basis to build a model of process quality management was one of the reasons to perform this work, intending to define which components or guidelines to be considered for management. With this goal in mind, a systematic literature review has been performed to cover most of the theories and models currently existing around the concept of quality management. This research covers a period of ten years, between 2009 and 2018, focusing on the industrial sector. Among the main results, it has been possible to establish the identification of the most used models of quality management, the most important guidelines, and the main benefits or challenges for the integration of a process quality approach within strategic management.

KW - Guidelines

KW - Literature review

KW - Process quality management

KW - Strategic management

KW - TQM

UR - https://www.scopus.com/pages/publications/85076536785

U2 - 10.1007/978-3-030-35740-5_16

DO - 10.1007/978-3-030-35740-5_16

M3 - Contribución a la conferencia

AN - SCOPUS:85076536785

SN - 9783030357399

T3 - Advances in Intelligent Systems and Computing

SP - 225

EP - 238

BT - Information and Communication Technologies of Ecuador, TIC.EC 2019

A2 - Fonseca C, Efraín

A2 - Rodríguez Morales, Germania

A2 - Orellana Cordero, Marcos

A2 - Botto-Tobar, Miguel

A2 - Crespo Martínez, Esteban

A2 - Patiño León, Andrés

PB - Springer

Y2 - 27 November 2019 through 29 November 2019

ER -

Guacho A, Jara A, Sigcha E, Arcentales-Carrion R , Siguenza-Guzman L. Models, Guidelines and Trends for Process Quality Management: A Literature Review. In Fonseca C E, Rodríguez Morales G, Orellana Cordero M, Botto-Tobar M, Crespo Martínez E, Patiño León A, editors, Information and Communication Technologies of Ecuador, TIC.EC 2019. Springer. 2020. p. 225-238. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-35740-5_16

Models, Guidelines and Trends for Process Quality Management: A Literature Review

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Management model based on quality variables and social social responsibility for the optimization of assembly processes.

Cite this

Models, Guidelines and Trends for Process Quality Management: A Literature Review

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Projects

Management model based on quality variables and social social responsibility for the optimization of assembly processes.

Cite this