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A monitoring infrastructure for the quality assessment of cloud services

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

5 Scopus citations

Abstract

Service Level Agreements (SLAs) specify the strict terms under which cloud services must be provided. The assessment of the quality of services being provided is critical for both clients and service providers. In this context, stakeholders must be capable of monitoring services delivered as Software as a Service (SaaS) at runtime and of reporting any eventual non-compliance with SLAs in a comprehensive and flexible manner. In this paper, we present the definition of an SLA compliance monitoring infrastructure, which is based on the use of models@ run.time, its main components and artifacts, and the interactions among them. We place emphasis on the configuration of the artifacts that will enable the monitoring, and we present a prototype that can be used to perform this monitoring.

Original languageEnglish
Title of host publicationTransforming Healthcare Through Information Systems - Proceedings of the 24th International Conference on Information Systems Development
EditorsChris Barry, Michael Lang, Christoph Schneider, Henry Linger, Doug Vogel, Xitong Guo
PublisherSpringer Heidelberg
Pages17-32
Number of pages16
ISBN (Print)9783319301327
DOIs
StatePublished - 2016
Externally publishedYes
Event24th International Conference on Information Systems Development, ISD 2015 - Harbin, China
Duration: 25 Aug 201527 Aug 2015

Publication series

NameLecture Notes in Information Systems and Organisation
Volume17
ISSN (Print)2195-4968
ISSN (Electronic)2195-4976

Conference

Conference24th International Conference on Information Systems Development, ISD 2015
Country/TerritoryChina
CityHarbin
Period25/08/1527/08/15

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